Sunday
Ogunmola
I help people get back to work quickly when tech breaks. I troubleshoot calmly, communicate clearly, and document fixes properly. I’m currently applying for IT Support / Service Desk roles in Cheltenham, Gloucester, and hybrid/remote.
📞 07482 566 260
✉️ sunday@ogunmola.com
📍 GL52 6AB
Why Work with Me
Structured Troubleshooting
I isolate the cause quickly using clear checks, then validate the fix with the user.
Calm User Support
I explain what I’m doing in simple terms, set expectations, and follow up properly.
Strong Ticket Notes
I write clean ticket updates so escalation is easy and nothing gets lost.
Support Case Studies
Printer Offline (Network Printer)
2023
Outlook Not Syncing (Microsoft 365)
2023
Teams Not Opening / Stuck Loading
2023
Wi-Fi Connected but No Internet
2023
OneDrive Not Syncing
2023
Slow Laptop Diagnosis
2023
1. Confirm the issue
I start by understanding the problem properly before touching anything. I ask clear questions like: what exactly is not working, when it started, what the user was doing when it happened, and whether anything changed recently (new password, update, new device, new app). I also confirm the impact, for example “one user vs many users”, and what the user needs urgently so I can prioritise correctly. If there’s an error message, I capture the exact wording or a screenshot.
2. Quick checks first
Before going deep, I run quick checks that solve a lot of issues fast. I confirm the basics: internet connection, VPN status, correct account sign-in, time/date on the device, and whether the user has the right permissions/access. I restart the affected app or service properly (not just closing the window), and I check for stuck updates or simple settings that might block access (like “Work Offline” in Outlook). These steps often restore service quickly and reduce downtime.
3. Isolate the cause
If it’s still not fixed, I narrow it down methodically. I test with another browser, another network, another user account, or another device when possible. This helps me confirm whether it’s a device issue, an account/access issue, or a wider service problem.
4. Fix and validate
Once I apply a fix, I verify it properly. I don’t stop at “it should work now”. I test the exact thing the user needs: sign-in works, emails sync, files upload, printer produces a test page, or Teams meetings load. I confirm with the user and make sure they’re unblocked.
5. Document and prevent repeats
I write clean ticket notes: symptoms, checks performed, steps taken, and the final outcome. If it’s a common issue, I turn the fix into a short knowledge base guide or checklist so it can be solved faster next time.
Skills Snapshot
Windows 10/11 troubleshooting: logins, slow performance, updates, driver/software issues
Microsoft 365 basics: Outlook, Teams, OneDrive common user issues
Ticket handling: clear logging, prioritisation, and strong escalation notes
Remote support: guiding users step-by-step and confirming outcomes
Documentation: KB articles, checklists, and handover notes
Basic networking checks: Wi-Fi, IP/DNS basics, VPN first checks
Customer support: calm communication, expectation setting, follow-ups
Working to targets: basic SLA awareness and keeping users informed
I’m Sunday Ogunmola, based in Cheltenham (GL52 6AB). I’m focused on IT Support and Service Desk roles because I enjoy solving problems, helping users stay productive, and keeping support work organised through clear ticket updates and simple documentation.
What you can expect from me:
Calm communication and clear updates
Practical troubleshooting and validation
Clean ticket notes for escalation
A knowledge-base mindset for repeated issues