About
Hi, I’m Sunday Ogunmola. I’m based in Cheltenham (GL52 6AB) and I’m focused on IT Support / Service Desk roles. I enjoy solving problems, helping people stay productive, and keeping support work organised through clear ticket notes and simple documentation.
When something breaks, I stay calm, ask the right questions, and work step-by-step until the user is back on track.
1. What you can expect from working with me
I’m clear and calm with users I explain what’s happening in simple terms and keep people updated, especially when they’re stressed or stuck.
2. I’m structured under pressure
I prioritise based on impact and urgency, keep work moving, and escalate with useful details (not vague “still not working” messages).
3. I document properly
I write ticket updates that make sense: what the user reported, what I checked, what I changed, and what fixed it.
4. I like improving small things
If an issue repeats, I turn it into a checklist or a short guide so it’s faster next time.
What I’m working on right now
I’m focused on improving in the areas that come up most in real Service Desk environments, and I’m keeping it practical rather than theoretical.
Technical focus (hands-on)
Microsoft 365 user support:
common Outlook, Teams, and OneDrive issues, sign-in problems, sync errors, and “it works on web but not on the app” situations.
Windows support routines:
slow PC checks, update issues, startup problems, app crashes, and basic device health checks.
Basic network troubleshooting:
Wi-Fi problems, DNS-related issues, and first checks for VPN connectivity before escalation.
Support quality focus
Ticket notes:
Clear logging of symptoms, steps taken, and the outcome, so handovers and escalations are smooth.
Repeatable fixes:
Creating short checklists and guides for common problems to reduce repeat issues.
Escalation readiness:
Capturing the details second line teams need, including error messages, scope, screenshots, and what has already been tried.
What I’m building on this site
Case studies:
Ticket-style write-ups showing my troubleshooting approach and validation steps.
Knowledge base:
Short guides and checklists for common issues.